Privacy Policy
Effective Date: January 19, 2026
Pugsley Court Agents (“PCA,” “we,” “our,” or “us”) is committed to protecting personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in the course of providing our services in Canada and internationally.
By using our website or engaging our services, you consent to the practices described in this Policy.
1. Who We Are
Pugsley Court Agents is a Canada-based legal support and process serving coordination company. We facilitate the service of legal documents and related court services within Canada and internationally, including in the United States, the United Kingdom, Ireland, Australia, and other jurisdictions.
Our services are primarily directed toward:
- Law firms and legal professionals
- Government agencies
- Corporations
- Self-represented litigants
2. Information We Collect
In the course of providing our services, we may collect the following categories of information:
- Contact information (e.g. name, email address, phone number)
- Client and case information (e.g. party names, service addresses, court file details)
- Documents and legal materials submitted for service or filing
- Billing and payment information (e.g. billing address, invoice records, payment confirmations; payment details are processed by third-party processors)
- Communications between you and PCA
- Website usage data (non-identifying technical data collected via cookies or analytics tools)
We do not intentionally collect sensitive personal information beyond what is necessary to perform court-related services.
3. How We Use Your Information
We use personal information for the following purposes:
- Coordinating and completing the service of legal documents
- Communicating with clients regarding files, status updates, and instructions
- Preparing affidavits, certificates of service, invoices, and related records
- Submitting documents to courts or legal authorities where required
- Processing payments and maintaining accounting records
- Complying with legal, regulatory, and professional obligations
- Improving our internal systems, website functionality, and service quality
We do not sell, rent, or trade personal information.
4. Disclosure of Information
We disclose personal information only as necessary to fulfill our services, including:
- To third-party process servers or legal support providers retained to complete service or related tasks
- To courts, tribunals, or legal authorities where filing or proof of service is required
- To payment processors for secure transaction handling
- To regulatory or law enforcement authorities where disclosure is required by law, subpoena, or court order
Third-party contractors are required to handle personal information in a manner consistent with confidentiality and privacy obligations.
5. International Data Transfers
Because PCA coordinates services outside Canada, personal information may be transferred to, stored in, or accessed from jurisdictions outside your country of residence, including the United States, the United Kingdom, Ireland, and Australia.
These jurisdictions may have privacy laws that differ from those in Canada. PCA takes reasonable steps to ensure that personal information shared internationally is protected using contractual, technical, and organizational safeguards appropriate to the sensitivity of the information.
6. Data Storage, Security & Retention
We use reasonable administrative, technical, and physical safeguards to protect personal information, including:
- Secure cloud-based storage with access controls
- Encryption of sensitive data in transit and, where appropriate, at rest
- Password-protected systems and multi-factor authentication
- Restricted access based on role and necessity
Personal information is retained only as long as necessary to fulfill service obligations, comply with legal requirements, and manage risk, after which it is securely deleted or anonymized.
7. Legal Basis & Your Rights
Canadian Residents
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Withdraw consent, subject to legal and contractual limitations
- File a complaint with the Office of the Privacy Commissioner of Canada
International Users: Depending on your location, you may have additional rights under applicable privacy laws (such as the UK GDPR or EU GDPR), including rights to access, correction, erasure, or restriction of processing. PCA will respond to reasonable requests in accordance with applicable law.
To exercise your rights, please contact us using the information below.
8. Cookies & Website Analytics
Our website may use cookies and analytics tools (such as Google Analytics) to collect non-identifying technical information, including:
- Pages visited
- Time spent on the site
- Browser type and general geographic region
You can control or disable cookies through your browser settings.
9. Third-Party Websites
Our website may contain links to third-party websites. PCA is not responsible for the content, security, or privacy practices of external sites. We encourage users to review the privacy policies of any third-party websites they visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be reflected by an updated effective date. Continued use of our website or services after changes are posted constitutes acceptance of the revised policy.