Privacy Policy

Effective Date: July 3, 2025

Last Updated: July 3, 2025

At Pugsley Court Agents, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and protect the personal information you share with us.

By using our website or services, you agree to the terms outlined in this policy.

1. Who We Are

Pugsley Court Agents is a Canadian-based process serving company that facilitates the delivery of legal documents across Canada. Our services are primarily directed toward law firms, legal professionals, government agencies, and self-represented litigants.

2. Information We Collect

We may collect the following types of personal and case-related information:

Contact information (e.g., your name, email address, phone number)
Service details (e.g., names and addresses of parties to be served)
Payment information (e.g., billing address, payment confirmation)
Documents and legal paperwork you submit for service
Website usage data (via cookies or analytics tools, non-identifying)

3. How We Use Your Information

We use the information collected to:

Coordinate and complete the service of legal documents
Communicate with you about your file or status updates
Generate affidavits, certificates of service, or invoices
Respond to inquiries and provide customer support
Maintain internal records for auditing and legal compliance
Improve our website and services

We do not sell or rent your personal information to third parties.

4. Sharing Your Information

We may share your information only as necessary to fulfill our services:

With third-party process servers under contract to complete service of documents
With courts or legal authorities where affidavits or documents must be filed
With payment processors for secure handling of your transactions
If required by law, regulation, or legal process (e.g., subpoena)

Each subcontractor is bound by confidentiality and privacy obligations consistent with this policy.

5. How We Store and Protect Your Information

We take appropriate technical and organizational security measures to protect your personal information, including:

Secure cloud-based storage with restricted access
Encryption of sensitive information in transit and at rest
Regular file purges for closed matters
Password-protected systems and two-factor authentication

We retain personal information only as long as necessary for legal or business purposes, after which it is securely deleted.

6. Your Rights Under Canadian Law

Under the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

Request access to your personal information
Ask for corrections to inaccurate or incomplete data
Withdraw consent (subject to legal limitations)
File a complaint with the Privacy Commissioner of Canada if you believe your rights have been violated

To exercise any of these rights, contact us using the information below.

7. Cookies and Website Analytics

Our website may use cookies and tools such as Google Analytics to collect non-identifying technical data, such as:

Pages visited
Time spent on site
Browser type and location (in aggregate form)

You can disable cookies via your browser settings.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the content or privacy practices of those third parties.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page will reflect the most recent changes. Your continued use of our website or services constitutes your agreement to any updated terms.

10. Contact Us

If you have any questions about this Privacy Policy, or would like to request access to your information:

📧 Email: pugsleycourtagents@gmail.com

📞 Phone: (236) 464-7062