Frequently Asked Questions (FAQ)
How we manage service of process for clients
A process server is responsible for serving legal documents such as statements of claim, originating applications, and notices of application in line with court rules and procedural requirements. At Pugsley Court Agents, we take responsibility for the entire service of process lifecycle, from initial intake through to a completed affidavit of service. Our role is not just to arrange service, but to ensure it is completed properly, defensibly, and in compliance with the applicable rules of court.
We regularly serve: - Statements of Claim - Originating Applications - Notices of Application or Motion - Court Orders - Other civil and administrative court documents If a document presents jurisdiction-specific or procedural considerations, we address those before service begins, helping clients avoid delays or invalid service.
We coordinate service of process across: - Canada (all provinces and territories) - United States - United Kingdom - Ireland - Australia We work with experienced local professionals in each jurisdiction while maintaining centralized oversight and accountability throughout the file.
Many large process serving companies operate on a referral-only model: once a file is passed to a local server, their involvement is often minimal. Our approach is different. Pugsley Court Agents manages each file from start to finish. We remain actively involved in: - Selecting the appropriate local professional - Monitoring service attempts and progress - Reviewing notes and outcomes - Addressing issues as they arise - Ensuring the final affidavit of service meets court requirements This cradle-to-grave approach means clients always have a single, accountable point of contact, regardless of where service occurs.
Yes. Local process servers are an essential part of effective service. We work collaboratively with trusted professionals in each region, combining: - Local knowledge and on-the-ground experience, with - Centralized coordination, quality control, and client communication This structure allows us to deliver reliable service without sacrificing jurisdiction-specific expertise.
Yes. We regularly coordinate service involving: - Out-of-province and cross-border defendants - Foreign jurisdictions with distinct procedural rules - Both Hague and non-Hague service requirements Our role is to ensure service is valid, properly documented, and capable of standing up to scrutiny, not simply that documents are delivered.
Not every file is straightforward. When service presents challenges, we: - Monitor and assess multiple service attempts - Review detailed notes from the serving professional - Communicate realistic next steps to the client - Assist in determining whether alternative methods may be appropriate Our focus is on helping the file move forward, not leaving clients to troubleshoot on their own.
Yes. Every completed service includes a professionally prepared affidavit of service, tailored to the requirements of the relevant jurisdiction. Affidavits are reviewed for: - Accuracy - Completeness - Compliance with court rules This reduces the risk of rejected filings or challenged service.
Our clients include: - Law firms and in-house counsel - Government and institutional clients - Self-represented litigants requiring reliable guidance Many clients use us as a long-term service partner, relying on consistent processes, clear communication, and dependable outcomes.
To begin service: 1. Provide the documents and service details 2. We confirm jurisdictional requirements, pricing, and expectations 3. Service proceeds with ongoing oversight and updates Clients are kept informed throughout the process, from intake through to completion.